About

At Cloud Software Group (formerly Citrix), I managed a $40 million enterprise portfolio across various industries, helping clients modernize their infrastructure, accelerate adoption, and reduce time-to-value. My work included leading automation initiatives that cut case closure times by 86% and reduced Customer Engineer engagement by 95%, all while maintaining a 87.5% retention rate.

I specialize in bridging the gap between technical enablement and business impact, working closely with cross-functional teams to align technology strategy with customer success goals. Whether I’m designing success plans, leading environment reviews, or responding to a critical situation, I’m deeply invested in helping customers win.

Beyond my technical expertise, I’m known for being approachable, proactive, and calm under pressure. I thrive in complex environments and believe that success is built on clarity, empathy, and execution.

I’m a Technical Account Manager and Customer Success Leader with over 9 years of experience supporting Fortune 100 and 500 clients. My passion lies in building trusted relationships, driving retention and adoption, and delivering measurable outcomes through strategic and technical partnerships.

Driving Customer Success and Technical Strategy at scale.