Dan Deppert | Turning What's Next into What Works

Customer Relationship Expert Who Became a Technical Automation Innovator

After 13+ years bridging customer success and technical innovation, I've learned that emerging technologies only matter when they deliver real business value. From hospitality to leading global technical teams at Fortune 100 companies, my journey has been about one thing: understanding what actually works.

My Strengths: Technical Problem Solving, Forward-Looking Innovation, Relationship-Driven Influence, Clear Communication

13+

Years Enterprise Tech

PowerShell Automations

10+

TAMs Mentored

Zero

Churn Last 2 Years

CliftonStrengths: Futuristic | Maximizer | Ideation | Adaptability | Belief

$45M Enterprise Portfolio Managed

1,400+ Hours Saved Annually

97% Retention (Zero Churn 2 Years)

86% Case Closure Time Reduction

Turning What's Next into What Works

FocusBot - AI Productivity Assistant

autara-focusbot-1.streamlit.app

Live Demo

Built a AI task-prioritization assistant looking to improve team productivity by 25%. Live application demonstrating practical AI implementation for enterprise workflow optimization.

Streamlit Python OpenAI Cloud Deployment

Try Live Demo →

Autara AI - Customer Success Enablement Suite

AI-Powered Success Tools

In Development

Building a comprehensive AI toolkit: Meeting Summarizer, Success Plan Builder, Health Review Generator, and Communications Assistant. Enabling customer facing teams focus on what is important and automate the rest!

FastAPI Next.js GPT-4o TypeScript

Fortune 100 Automation Initiative

Salesforce & RMA Process Transformation

Architected Salesforce/API automation reducing case closure from 2 weeks to 2 days (86% improvement). Saved 1,400+ hours annually across 1,000+ RMA cases with 95% reduction in engineer engagement.

Citrix NetScaler Process Automation Salesforce Rest APIs

NetScaler Console Enhancement

Fortune 500 Healthcare Client

Drove 25% platform adoption increase through targeted training and automation. Reduced upgrade cycles by 50% using custom adoption playbooks and proactive enablement strategies.

Citrix NetScaler Enterprise Training Automation cross-functional Collaboration

Premium Services Global Lead

Strategic Account Leadership

Selected as POC for Premium Services pilot (2017), promoted to Global Lead (July 2019). Built and led team of 4 TAMs across US, APAC, EMEA achieving 100% goal attainment with zero churn in final 2 years.

Global Leadership Team Development Strategic Planning Customer Success

Microsoft One Store Operations

IT Operations Center Leadership

Led 14-member analyst team maintaining 99.9% uptime SLA. Built 6-VM training infrastructure reducing incident resolution by 25%. Created PowerShell automation reducing customer complaints by 90%.

Azure DevOps PowerShell SQL Team Leadership

Free Resources

Production-ready frameworks built from real implementations, not theory

New Framework

AI & SaaS Implementation Checklist

30-60-90 Day Plan

A production-ready implementation framework built from real deployments. 8 pages covering pre-launch through scale with sign-off gates, security validation, and realistic timelines. For CSMs, TAMs, and implementation leaders tired of "best practices" that ignore reality.

                                Pre-Launch Foundation
                                Security, data governance, metrics before you start
                            

                                Phase 1-3 Execution
                                Pilot program through sustainable operations with clear gates
                            

                                Honest Timelines
                                30-60-90 days for pilots, 120-180 for enterprise. Context matters.
                            

Download PDF Get Editable Version (DOCX)

Use it. Adapt it. Just stop launching without foundations.

Coming Soon

More Frameworks on the Way

Additional templates, playbooks, and automation scripts based on 13+ years of enterprise implementations.

What I Bring to the Table

13+ years driving measurable outcomes across AI implementation, enterprise SaaS, and strategic account leadership.

AI & Emerging Technology

AI Implementation & Strategy Prompt Engineering OpenAI GPT-4o Integration AI-Powered Automation LLM Workflow Design AI Agent Development Process Innovation

Enterprise SaaS & Cloud

AWS & Azure Architecture Citrix Cloud & DaaS NetScaler (Load Balancing, SSL) Microsoft 365 & Lync Server Salesforce CRM ServiceNow API Integration & Troubleshooting Solution Architecture

Automation & Development

PowerShell (8+ Solutions) Python REST APIs FastAPI Streamlit SQL Workflow Automation Postman

Customer Success & Leadership

Strategic Account Management Executive Stakeholder Engagement QBR/EBR Execution Success Planning Health Monitoring Churn Prevention (97% Retention) Global Team Leadership Technical Enablement & Training Voice of Customer (VoC) Adoption Strategy

Technical Operations

TCP/IP, DNS, DHCP VPN & Load Balancing Active Directory (RBAC) SCOM Monitoring Performance Diagnostics Incident Management Root Cause Analysis HIPAA Compliance

Data & Analytics

Power BI Tableau Excel Advanced Analytics KPI Reporting & Dashboards Usage Analytics Predictive Analytics Customer Health Scoring

Let's Turn Your "What's Next" into "What Works"

Ready to see how proven customer success expertise can accelerate your sales cycles?

Lead TAM → Sales Engineering | Bridging Technical Excellence with Business Impact