Showcasing Expertise in Technical Account Management and Customer Success Leadership

Intro

I’m Dan Deppert, a Technical Account Manager and Customer Success Leader who helps enterprise organizations turn complexity into clarity and impact. With nearly a decade of experience, I specialize in building trusted relationships, solving high-stakes technical challenges, and delivering measurable results that drive retention, growth, and long-term success.

Driving Results that Matter

• Cut case closure time for a Fortune 100 customer by 86% through custom automation initiatives.

• Retained 14 of 16 enterprise clients over 8.5 years by building trusted, value-driven relationships.

• Managed a $40M enterprise portfolio with 93.75% retention, aligning technical strategy with customer outcomes.

• Reduced Customer Engineer engagement by 95% for a Fortune 100 tech company by implementing scalable automation workflows.

Let’s connect and build lasting success together.

Whether you're leading a transformation, scaling your platform, or seeking a trusted technical advisor—I'm ready to help.

Value Pillars

Customer Success

Building proactive success plans, retention strategies, and executive engagement to ensure business alignment and long-term value.

Technical Enablement

Acting as a trusted technical advisor across SaaS, cloud, and networking environments, delivering tailored guidance and enablement.

Strategic Leadership

Guiding enterprise customers through complex transformations and automation initiatives while aligning outcomes with organizational goals.