Customer Relationship Expert Who Became a Technical Automation Innovator

After 13+ years bridging customer success and technical innovation, I've learned that emerging technologies only matter when they deliver real business value. From bartending to leading global technical teams at Fortune 100 companies, my journey has been about one thing: understanding what actually works.

My Strengths: Technical Problem Solving, Forward-Looking Innovation, Relationship-Driven Influence, Clear Communication
13+

Years Enterprise Tech

8+

PowerShell Automations

10+

TAMs Mentored

Zero

Churn Last 2 Years

CliftonStrengths: Futuristic | Maximizer | Ideation | Adaptability | Belief

$45M Enterprise Portfolio Managed
1,400+ Hours Saved Annually
97% Retention (Zero Churn 2 Years)
86% Case Closure Time Reduction

Turning What's Next into What Works

FocusBot - AI Productivity Assistant

autara-focusbot-1.streamlit.app

Live Demo
FocusBot AI Productivity Tool Interface

Deployed a AI task-prioritization assistant looking to improve team productivity by 25%. Live application demonstrating practical AI implementation for enterprise workflow optimization.

Streamlit Python OpenAI Cloud Deployment
Try Live Demo →

Autara AI - Sales Enablement Suite

AI-Powered Customer Success Tools

In Development
Autara AI Meeting Summarizer Interface

Building a comprehensive AI toolkit: Meeting Summarizer, Success Plan Builder, Health Review Generator, and Communications Assistant. Enabling customer facing teams focus on what is important and automate the rest!

FastAPI Next.js GPT-4o TypeScript

Fortune 100 Automation Initiative

Salesforce & RMA Process Transformation

Architected Salesforce/API automation reducing case closure from 2 weeks to 2 days (86% improvement). Saved 1,400+ hours annually across 1,000+ RMA cases with 95% reduction in engineer engagement.

Salesforce PowerShell REST APIs Process Automation

NetScaler Console Enhancement

Fortune 500 Healthcare Client

Drove 25% platform adoption increase through targeted training and automation. Reduced upgrade cycles by 50% using custom adoption playbooks and proactive enablement strategies.

Citrix NetScaler Enterprise Training Automation Healthcare Compliance

Premium Services Global Lead

Strategic Account Leadership

Selected as POC for Premium Services pilot (2017), promoted to Global Lead (July 2019). Built and led team of 4 TAMs across US, APAC, EMEA achieving 100% goal attainment with zero churn in final 2 years.

Global Leadership Team Development Strategic Planning Customer Success

Microsoft One Store Operations

IT Operations Center Leadership

Led 14-member analyst team maintaining 99.9% uptime SLA. Built 6-VM training infrastructure reducing incident resolution by 25%. Created PowerShell automation reducing customer complaints by 90%.

Azure DevOps PowerShell SQL Team Leadership

Technical Arsenal & Expertise

Cloud & Enterprise Platforms

AWS & Azure 90%
Salesforce & CRM Integration 95%
Citrix NetScaler & Networking 85%

Automation & Development

PowerShell (8+ Solutions Built) 95%
Python, FastAPI, REST APIs 80%
OpenAI GPT-4o & AI Integration 75%

Sales Engineering & Success

Technical Discovery & POCs 95%
Executive Presentations & ROI 90%
Global Team Leadership 92%

Let's Turn Your "What's Next" into "What Works"

Ready to see how proven customer success expertise can accelerate your sales cycles?

Lead TAM → Sales Engineering | Bridging Technical Excellence with Business Impact